Prefer email? So do we. For clarity and record-keeping, the VitalEase team handles all inquiries through a single email address: hello@vitalease.org. Sending a message there helps us route your question to the right person and respond efficiently.
What to include in your message
To help us respond quickly and accurately, please include:
- A concise subject line that summarizes your request.
- Relevant details — dates, program names, referral information, or links that relate to your inquiry.
- Your preferred contact name and a primary email address (if different from the sending address).
- Any attachments needed for context (limit 5 MB per message).
What we handle by email
We welcome a wide range of messages. Typical inquiries we can assist with include:
- Program questions: eligibility, enrollment steps, schedules, and how-to information about our services.
- Support requests: technical help with our website or account-related issues.
- Partnerships and collaborations: nonprofit partners, community organizations, and corporate social responsibility conversations.
- Media and press inquiries: interview requests, press kits, and data inquiries.
- Volunteer and donation information: how to get involved, give, or fundraise with VitalEase.
- Accessibility or feedback: suggestions to improve our site, content, or services.
What we don’t handle
For privacy and safety, we cannot diagnose medical conditions, provide emergency services, or accept sensitive health information through general email. If you’re experiencing an emergency, please contact local emergency services immediately.
Response time expectations
Our goal is to acknowledge every message quickly and provide a helpful reply:
- Acknowledgment: within 24 hours on business days.
- Standard inquiries: most questions are resolved within 1–3 business days.
- Complex or partnership requests: may take up to 7–10 business days while we gather details and consult team members.
If your request is time-sensitive, please note the deadline and any urgency in your message so we can prioritize appropriately.
Our commitment
VitalEase is led by experienced community health professionals and nonprofit administrators who value clarity, respect, and timely communication. When you write to hello@vitalease.org, your message is reviewed by staff trained to protect your privacy and connect you with the right resources.
If you don’t receive a reply within the timelines above, it may mean your message was filtered or missed. In that case, please resend with the original subject line and “Follow-up” at the start.
Thank you for reaching out — we look forward to hearing from you.